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After Hours Emergencies
After Hours Emergency call outs are available to our loyal clients only.
Emergencies during standard business hours for non clients are at our discretion and surcharges will apply.
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Attending our treatment facility
Whilst we offer mobile veterinary services a lot of clients are finding increased travel costs makes bringing their animal to our facility at Tuncester a more viable option. This is certainly our preference as it enables us to treat more patients in a day, rather than spending our time on the road in between jobs.
To make an appointment please contact Dr Bruno Ros via text message on 0427 293 227.
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Payment Methods
Direct deposit
Electronic transfer into our bank account (using your client code or invoice number as a reference):
- Name: North East Equine Vets
- BSB: 012 715
- ACC: 404 745 252
credit/debit card via eftpos
Credit and debit card payments via EFTPOS (Fees apply for Credit Cards).
Please email admin@neequinevets.com.au to arrange a payment.
cash or cheque
We accept cash payments. If you make a cash payment to Bruno or Maria you are requested to notify admin@neequinevets.com.au to ensure the payment is allocated to your account.
Cheques can be posted to:
North East Equine Vets
488b Kyogle Road
Tuncester NSW 2480
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Payment Terms
New clients are subject to up front payment via EFTPOS facilities before we depart the job.
Existing clients will be issued with an invoice, which is payable immediately upon receipt.
For after hours or emergency call outs, we may request a deposit via EFTPOS prior to heading to the job.
We partner with VetPay if you are unable to pay your bill in full.
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Phone Consultations
In some cases we are able to assist or provide general guidance over the phone with the help of detailed images and information. We always recommend sending a quick text with your name, location, and some basic information about the situation before calling us.
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Travel Fees
Travel is calculated at a rate of $2.50 per km/return from our departure location. We have an increased per km fee for very difficult access, or terrain.
We offer shared travel discounts for those who wish to arrange a group of local pet owners who require similar services. The organisation of such a day falls upon the owners.
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